Being able to communicate with your cloud website hosting provider any time you have any questions or experience any difficulties is important and how quickly they will answer and react is crucial, in particular when your website is business-oriented, as longer downtime often means losing potential clients. The support options are, in addition one way to recognize genuine suppliers from resellers. The second typically answer only to e-mail messages or support tickets and you may need to wait for a whole day or maybe more in order to get an answer. In case the trouble requires several replies, you'll end up losing days in order to have a problem fixed. Using the services of a genuine and reliable hosting provider, you should be in a position to contact the support at any time and get a quick response no matter what the issue or the question is - pre-sales, customer or technical one.
24/7 Customer Support in Cloud Website Hosting
We offer 24/7 billing, customer and technical support for all of our cloud website hosting. Even if you aren't our client yet and you have some questions, we will assist you without delay and provide the needed information, to give you the choice to make an informed decision when you get your new web hosting account. We are available at any time, including weekends and holidays, and we provide several ways of communication to get in touch with us - live chat, phone, email messages and support tickets. To make things easier for you, we have several phone numbers internationally, so you are able to call the one that is closer to you. The max response time for your email messages and the tickets is 1 hour. The standard response time is around 15-20 minutes, so you can forget all about waiting for days and nights to receive assistance for any task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you pick, you will be able to take full advantage of our 24/7 tech support services even on official holidays. Your web sites will be available constantly and so will we. With various communication options, you are able to choose the most convenient approach to contact us and find out about our solutions if you don't have an account yet, or ask for assistance in case you are already among our customers. You can call us, start a chat with a live representative, send an e-mail message or open a ticket from the Help section of your Hepsia hosting Control Panel. The previous two options come with 1-hour reply time warranty, although it rarely takes over 20 mins to receive assistance no matter the complexity of the trouble. With our customer and technical support services, we will be available for you anytime you need us, not several days later.
24/7 Customer Support in VPS Servers
When using our Linux VPS hosting plans, you won't ever need to wait for more than 1 hour so as to receive support for any type of difficulty that you may experience with the server or the software that comes pre-installed with it. We warrant this short response time for all support tickets which you open from your billing Control Panel or e-mail messages which you send to our technical support team. We also have local telephone numbers in a number of countries worldwide and a live chat service where we'll assist you with pre-sales, billing and basic questions. Customer and tech support is available 24/7/365 via the various methods of communication, so no matter what your question or problem is, there is always someone to assist you in a timely manner. In case you need assistance with third-party software, that you cannot set up or which gives you problems, you will be able to take advantage of the Managed Services upgrade package that we offer for all our VPS plans.
24/7 Customer Support in Dedicated Servers
When you buy a dedicated server through us, you are able to contact us at any time using different channels and the max time that you'll need to wait for a reply is approximately one hour, so you can forget all about waiting an entire day. Our customer and technical support service is available 24/7 no matter if it's a weekend or a holiday and we can help you with anything relevant to the apps which are pre-installed on your server. To get in touch with us about a technical matter, you're able to open a trouble ticket through the Help section of your billing Control Panel or you could send us an e-mail message. If you have any kind of basic questions or you'd like to know more about our web hosting solutions before you order, you can also use our live chat or you can call one of the local telephone numbers that we have in different countries around the world. In case you're looking for help with third-party software that you cannot set up or manage effectively, you will be able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.