In case you have ever had a cloud website hosting account in the past or you've dealt with any other online service, you are probably aware from your personal experience that for certain things it's better to speak with a live person on the telephone than to exchange support tickets or e-mail messages. If you want to find out more about a specific service before you purchase it or in case something small needs to be made, for instance, it is really easier and quicker to get it done real-time. When you can get hold of representatives over the phone, it's very likely that you're using the services of an actual hosting supplier, not a reseller. The level of support that you can get over the phone varies between different suppliers - from standard issues to expert technical support. Usually most of the providers will offer you pre-sales assistance and first level phone support, while more complicated tech matters are handled via email and / or tickets.
Phone Support in Cloud Website Hosting
In case you choose to acquire one of our cloud website hosting, you can get hold of our customer support team over the telephone for 14 hours a day. We can help you select the best package for your sites because we are aware that it is better to discuss such issues with a live person. If you already own an account, we are able to help you with your sales/billing questions and general issues, even with some technical troubles that do not involve too much time or escalation to a system administrator since it'll be more convenient to open a ticket for time-consuming troubles and have all the communication in one place. We have telephone numbers in the United States, Great Britain and Australia, so you can call the one you prefer and speak with our agents.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server packages that we offer include real-time phone support for fourteen hours daily. If you hesitate which package is appropriate for your sites, you want to learn more about a package's specifications or you need any other type of information about our services, you can call any of the local phone numbers which we have in the United States of America, Great Britain and Australia and our customer support agents will assist you. If you currently own an account, you will be able to get in touch with us about sales and general matters, although we're usually able to help with a lot of tech issues as well. For entirely tech troubles you'll have to use our integrated ticketing system where the communication between you and our tech support team will be in one place, which is the best option if the trouble needs additional time to be dealt with or it needs to be escalated to our sysadmins.