If your hosting company offers live chat support, you will be able to talk with a representative live and learn useful information or get an issue resolved in a timely manner. The key advantage of using chat rather than calling to talk with a live person is that you'll need just a computer with web access, which means that you will not pay any fees in the event that you're in a different country or state. Furthermore, it'll be quicker to copy and paste info for example domain names, usernames or error messages i.e. details that are sometimes difficult to give to the other party over the phone. The live chat is also a considerably quicker option to contact the web hosting company's support crew as compared to using a ticketing system. What's more, in case some trouble needs a little more time to be dealt with, you can do something different while you wait for assistance on the live chat, so that you will not waste time - something that is impossible if you are on the telephone.
Live Chat Support in Cloud Website Hosting
As we believe that a lot of issues are easily resolved if you chat with a live person, we offer a live chat service for all of our potential and existing customers. Our chat is online every day and our customer support representatives will help you with a variety of questions and issues. If you are not our client yet, you'll be able to find out more about our cloud website hosting plans and the hosting platform in general so that you can be certain that your sites will run effectively on our servers. In case you already have an account and you have some questions or you encounter any kind of problems with any of our services, you'll be able to get in touch with us through our live chat and we can supply you with the needed details or help you troubleshoot the issue. You'll need to open a trouble ticket for some troubles that need more time or the assistance of a sysadmin, still for the majority of common troubles you'll receive help on the spot.
Live Chat Support in Semi-dedicated Servers
We supply live chat support as standard with our services, so that any time you have any questions concerning our semi-dedicated servers, you'll be able to contact our customer care team at any time no matter if you've already obtained your account or not. Generally, the chat service is for pre-sales, billing and general questions and troubles, still we're able to help you with a lot of technical questions too. We will help you pick the right package for your web sites if you do not have an account yet, we can respond to all of the billing questions or concerns you have or we can assist you with installing your new email address on your personal computer or smartphone - all the abovementioned will be done timely since our live chat service is available all day, every day. No matter when you require assistance, you're able to chat with an agent and save considerable time.