If your hosting company offers live chat support, you will be able to talk with a representative live and learn useful information or get an issue resolved in a timely manner. The key advantage of using chat rather than calling to talk with a live person is that you'll need just a computer with web access, which means that you will not pay any fees in the event that you're in a different country or state. Furthermore, it'll be quicker to copy and paste info for example domain names, usernames or error messages i.e. details that are sometimes difficult to give to the other party over the phone. The live chat is also a considerably quicker option to contact the web hosting company's support crew as compared to using a ticketing system. What's more, in case some trouble needs a little more time to be dealt with, you can do something different while you wait for assistance on the live chat, so that you will not waste time - something that is impossible if you are on the telephone.