A ticketing system is the most common channel of communication that web hosting companies offer to their clients. It is typically part of the billing account and is the quickest way to resolve a problem that requires some time to investigate or that needs to be forwarded to a sysadmin. Thus, all responses provided by either side will be kept in one location in the event that somebody else needs to work on the given issue and the information already exchanged in the ticket will be available to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it is not integrated into the hosting Control Panel, which goes to say that you will need to sign in and out of at least two accounts in order to execute a specific procedure or to contact the hosting company’s customer support team. In case you desire to manage a number of domain names and each one of them is hosted in a separate account, you’ll have to use even more accounts at the same time. It may also take significant time for the hosting provider to process your ticket.
Integrated Ticketing System in Cloud Website Hosting
Our cloud website hosting feature an integrated support ticket system, which is part of our in-house created Hepsia Control Panel. In contrast with other similar tools, Hepsia enables you to manage everything connected with the web hosting service itself in the exact same location – invoices, files, e-mails, trouble tickets, etc., eliminating the need to sign in and out of different admin interfaces. If you’ve got any pre-sales or technical questions or any problems, you can send a ticket with a few clicks without the need to leave your hosting Control Panel. In the meantime, you can pick a category and our system will present you with a variety of articles, which will give you more information and which may help you resolve any particular problem even before you actually post a ticket. We guarantee a trouble ticket response time of maximum one hour, even in case it is a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which comes with all our semi-dedicated servers, was developed with one objective in mind – that you should be able to manage everything connected with your semi-dedicated account in one place and the support tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you have a question or bump into a predicament, you can contact our customer care staff representatives on the spur of the moment without needing to go through another admin console. You can browse your website files or check different settings in your account while sending a new ticket or reading the response to an old one. In case you have a huge number of tickets and you wish to track down a specific one, you can use the smart search functionality, which is available in the Help section. We will make sure you get a response in no more than an hour regardless of the nature of your inquiry or problem.