Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Answer Warranty

  • Each ticket that you post to the customer help team will be attended to within less than 1 hour. The common questions are going to be addressed as quickly as possible. However, if the service request you have posted calls for aid from an experienced technician, we’ll forward the ticket to him and will inform you about the delay.

  • Top quality support service

  • Professional Customer Assistance Service

  • Our tech assistance Dept is going to be working for you round–the–clock to to attend to all help demand tickets that you submit. We offer technical help and support for all software programs that are pre–configured on your hosting server. These include our in–house designed Hosting Control Panel, the chosen Operating System along with the server administration panel (based on the VPS type).

  • Intuitive help center

  • An Intuitive Help Section

  • Each section of the Hosting Control Panel that is offered free with your VPS includes an internal collection of articles. You will see an assortment of extensive how–to tutorials and a selection of step–by–step video lessons that demonstrate all the necessary web site managing jobs. You can start using them by clicking on the Help or Video keys in the top right part of each Control Panel section.