1 hour ticket response
We are dedicated to delivering a prompt and proper reply to each tech support ticket sent by a user. Our proficient customer care staff members will review your inquiry and will think of the most effective option. We offer a 1–hour response time guarantee for all client support tickets. Actually, the average helpdesk ticket response time has proved to be twenty minutes.
An Exceptional Technical Support Service
Our customer support team representatives possess huge experience in the cloud website hosting world and are capable enough to provide a swift solution to your problem. If, however, the issue at hand is not within the competence of a technician, the customer support ticket will be sent to a programmer or sysadmin for additional investigation.
An Easy–to–Browse Help Center Section
In the Hosting Control Panel you’ll find an easy–to–navigate Help Center section where you can get quick hints on how to use our web hosting services. You can find the answers to your inquiries in our F.A.Q. database, see more tips in the web hosting account management articles or watch the how–to video tutorials.
