Client Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Guarantee

  • Each help request you submit to us will be attended to within maximum one hour. If your support ticket or e–mail calls for additional assistance from an admin, we will without delay forward it and leave a note to let you know that your case is being examined. If you make use of our Optional Admin Services package, all of the server management services included there will be executed at a time of your choosing.

  • Top quality support service

  • A First–Class Help Desk Service

  • We will be at your disposal 24–7–365 to respond to any queries that you may have with regard to our Hosting Control Panel or any of the apps that we have installed for you on the dedicated server. In case you also require support handling server management procedures, you can take a glimpse at our Optional Admin Services package, which includes backup space, OS updates every week, server monitoring and rebooting procedures, plus troubleshooting and installation services.

  • Intuitive help center

  • An Intuitive Help Section

  • We have provided the Hosting Control Panel with a comprehensive knowledge base, which includes extensive explanations of all its features and functionalities. Plus, we have made detailed video tutorials that will further explain to you how to carry out a certain task or resolve a regularly experienced problem. All the educational articles and the tutorial videos are easily accessible from each Hosting Control Panel section via the Videos and Help buttons in the upper right corner.