Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our user help team is qualified to shortly attend to all our cloud website hosting clients’ queries and advice questions. Through our ticketing system, you will be able to supply your request and a support crew representative is going to return to you in only maximum 60 minutes. Actually, practice has demonstrated that the typical resolution time period is 20 minutes.

  • Top quality support service

  • A Top–quality Support Service

  • It is easy to email us 24x7x365 with any issue you could have relevant to our offerings. We’ve technicians present continually to offer guidance every time necessary. Feel free to use the ticketing system or send us an email at any moment, or you can pick up the telephone or make use of the live chat through working hours.

  • Intuitive help center

  • An Intuitive Help Section

  • gTech’s Control Panel provides an extensive knowledge base which is built into all parts. In each area, you’ll find a Help control key that will load for you a group of step–by–step tutorials on how to use a selected element or perform a particular action. In addition, we have generated training films in an effort to get a better idea of the Control Panel’s interface.