If you ever encounter a problem with your website and are unable to resolve it yourself, ask the respective hosting company’s customer support staff to help you get the site back online. A speedy resolution would be best, but many companies reply within twenty four hours and even more, especially if you are doing business with a hosting reseller. Even if the problem can be fixed quickly, your site may not function properly or it may not be reachable at all for a longer time interval, so you may lose potential customers since it’s quite unlikely that anybody would be dying to revisit a faulty website. Thus, you ought to make sure not only that you can touch base with your web hosting provider, but also that they can reply and help you in a timely fashion. If an app update doesn’t go smoothly or if you erase something by accident, for example, the website should be fixed swiftly in order to avoid lengthened unavailability.
One-Hour Response Guarantee in Cloud Website Hosting
Our cloud website hosting come with a 60-minute response time guarantee, which suggests that regardless of what enquiry or complication you may have, we’ll always be there to lend a hand. Actually, it rarely takes more than half an hour to get an issue solved or a query answered, and this is valid for both sales and technical matters. Our technical support staff representatives will be at your disposal 24x7, even on weekends and public holidays, which goes to say that you will receive swift assistance at any time. We know exactly how valuable time can be, so by the time we answer your email or ticket, we’ll have explored the issue and, if we haven’t found a solution, we’ll supply you with more details on what you need to do on your end – when the circumstances require this. With our support services, you can be certain that there will be someone to help you out instantly, irrespective of what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you post a trouble ticket through your hosting Control Panel or write an email regarding your semi-dedicated server, you’ll receive a reply within maximum one hour. You can touch base with us at all times in regards to billing, technical or general issues and considering that we are available 24/7/365, you’ll always obtain support in no time. Depending on the specific issue or question, we will supply you with more info, resolve the problem if it has been caused by something within our reach or instruct you on what steps to take if you have to configure some setting for a web application that we cannot access. You can forget about waiting for an entire day for every single response. The fact is, in most cases we reply to emails and tickets within no more than twenty-twenty five minutes.